Ground shipping is FREE on all orders over $499, apart from a few minor exceptions that will be marked clearly on the product page.
We ship all orders via UPS Ground, unless you select Express Shipping at checkout, or the item is over 140 lbs. If the item is over 140 lbs., we will ship it with a trucking company.
Orders ship within 24 hours of the order being placed. This time period applies to weekdays only, and excludes weekends and holidays. If an order must go out the same day it is received, we can attempt to make this happen if you call and request it. We make no guarantee on this, as it depends on the time our UPS pickup is made.
You should receive your item within 1 to 5 days after we ship it and send you a shipping confirmation. Guaranteed transit time only applies to Express orders. We are not held responsible for acts of god or delays of service for extreme situations.
We offer UPS expedited shipping rates. These service levels do not include the time required to prepare your order. Certain items, such as aerosols and lithium ion batteries cannot be expedited due to hazardous material regulations. All orders to Alaska and Hawaii must be shipped via Express. We only offer 2-Day and Overnight shipping speeds on orders to these states.
When you receive your shipment, please inspect the packaging carefully, and note with the delivery driver any damage to the packaging at the time. If possible, take pictures and send them to us – and we will assist you in replacing your order. The customer must notify us of damaged, defective and/or missing items within two business days. Please email us or call customer service @ (615) 331-3747 to report any issue.
Returns must be made within 30 days of delivery. All returns must be returned with their original packaging and all accessories. We stand behind all items we ship and offer a money back guarantee on any defective goods, provided you return them. A restocking fee of 15% will apply to returns that are not in brand new, sellable condition (including packaging).
If you would like to return your item, you must first email us for a “Return Authorization”. Please indicate if you would like a REFUND or EXCHANGE. We will provide authorization within 24 hours along with the shipping information for the return. Once we have received your return, we will process your refund within (3) business days to the original payment method you used at checkout.
The customer is responsible for return freight and will not be refunded original outgoing freight charges unless item is defective or damaged during original outgoing shipment.
What we collect:
Benefast values the relationship we have with our customers and we are committed to responsible information handling practices. Your privacy on the Internet is important to us. Because we gather certain types of information to process orders, we want you to understand the terms and conditions surrounding the capture and use of that information. This privacy statement discloses what information we gather, how we use it, and how to correct or change it. Third-Party Web Analytics: We use third-party web analytics from Google to help analyze where visitors go and what they do while visiting our website. We use this information to improve our shopping experience for our customers.
How We Use Your Information:
Benefast.com only uses your personal information for the original purposes it was given. Your personal information will not be sold or otherwise transferred to unaffiliated third parties without your approval at the time of collection.
We will not disclose, use, give or sell any personal information to third parties for any purposes other than to our suppliers and other third parties who need to know in order to deliver services on behalf of Benefast.com, unless required to do so by law. Further, Benefast.com reserves the right to contact you regarding matters relevant to the underlying service provided and/or the information collected.
We may allow certain trusted third parties to track usage, analyze data such as the source address that a page request is coming from, your IP address or domain name, the date and time of the page request, the referring Web site (if any) and other parameters in the URL. This is collected in order to better understand our Web site usage, and enhance the performance of services to maintain and operate the Site and certain features on the Site. We may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.
Benefast.com may disclose Contact Information in special cases where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating our terms and conditions of use or may be causing injury or interference with our rights, property, our customers or anyone who could be harmed by such activities.
We use non-identifying and aggregate information to better design our website and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
Protecting Your Information:
We are committed to protecting the information we receive from you. We take effective security measures to protect your information against unauthorized access to or unauthorized alteration, disclosure or destruction of data. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we maintain appropriate procedures to safeguard and secure the information and data stored on our system. No computer system is completely secure, but we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.
Children’s Privacy And Parental Controls:
We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. There are no exceptions to this. Parents should be aware that there are parental control tools available online that can be used to prevent children from submitting information online without parental permission or from accessing material that is harmful to minors.
Disclaimer To Security:
Notification Of Changes: